2010-2011 Excellence In Action Award
“Immanuel Lutheran Communities is the recipient of My InnerView’s Excellence in Action award, a national honor recognizing the community's commitment to superior customer satisfaction!
Nearly 5,500 nursing homes in the country participated in a 2010 satisfaction survey. The award, which is presented annually, recognizes those providers that performed in the top 10 percent of nursing homes. Customers (residents and family members) completed satisfaction surveys during 2010, and 96% of Immanuel respondents rated the nursing home as an Excellent/Good community that they would recommend to others.
The My InnerView Excellence in Action Award recognizes those communities that have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve their customer's needs. “We congratulate the Excellence in Action award recipients,” said Amanda Twiss, CEO of My InnerView-OCS. “These skilled nursing facilities deserve recognition for their success. Residents and families thought enough of their care to score their satisfaction as excellent. This award salutes their dedication to customer satisfaction and highlights the differences they make in the lives of people every day.”
Family and residents surveyed shared the following comments about Immanuel Lutheran:
“You have created and maintained a loving, compassionate, caring atmosphere/environment.”
“This has been the best place; a very positive atmosphere for getting well.”
“Thank you for being a caring and loving bunch of people. What a blessing you are to resident and family. ”
“I appreciate that you are able to maintain a pleasant and comfortable environment and so well meet the needs of residents, and yet contain costs. We feel blessed to have such a high quality of care available to our mom at this time in her life.”
“The care, support, friendship and concern for my dad and my family was incredible!”
For information about Immanuel Lutheran Communities,
contact 406-752-9622 or info@ilcorp.org.
